Sph Analytics is a healthcare analytics company that provides solutions to healthcare organizations to improve patient experience and outcomes. One of their solutions is Press Ganey, which is a patient experience survey tool. In this article, we will discuss how to implement Sph Analytics, specifically the Press Ganey solution, in your healthcare organization.
Step 1: Define Your Objectives
Before implementing any new solution, it is important to define your objectives. What do you hope to achieve with Sph Analytics, and specifically Press Ganey? Do you want to improve patient satisfaction scores? Do you want to identify areas for improvement in patient care? Define your objectives before moving on to the next step.
Step 2: Choose the Right Plan
Sph Analytics offers different plans depending on your organization's needs. Choose the plan that best meets your objectives and budget. The plans vary in the number of surveys and features available, so choose wisely.
Step 3: Prepare for Implementation
Before implementing Press Ganey, you need to prepare your organization. Identify who will be responsible for managing the surveys and analyzing the results. Train your staff on how to administer the surveys to patients. Make sure you have the necessary resources, such as computers and internet access, to implement Press Ganey.
Step 4: Administer the Surveys
Once you have prepared your organization, it is time to start administering the surveys. Press Ganey offers different types of surveys, such as inpatient, outpatient, and emergency department. Choose the surveys that best meet your objectives. Make sure you administer the surveys consistently and track the response rate.
Step 5: Analyze the Results
After administering the surveys, it is time to analyze the results. Press Ganey provides reports that show patient satisfaction scores and areas for improvement. Use these reports to identify trends and areas for improvement in patient care. Share the reports with your staff and use them to drive quality improvement initiatives.
Step 6: Monitor Progress
Implementing Sph Analytics, specifically Press Ganey, is not a one-time event. It is important to monitor progress and track changes in patient satisfaction scores over time. Use the reports provided by Press Ganey to track progress and identify areas for ongoing improvement.
Implementing Sph Analytics, specifically Press Ganey, is a powerful tool to improve patient experience and outcomes in your healthcare organization. Follow these steps to ensure a successful implementation: define your objectives, choose the right plan, prepare for implementation, administer the surveys, analyze the results, and monitor progress. With Sph Analytics, you can improve patient care and drive quality improvement initiatives.